Returns & Refunds Policy

We want you to feel confident when shopping with Rapid Linker. If something isn’t right with your order, please contact us and we’ll do our best to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item should be unused, in the same condition in which you received it, and returned with its original packaging where reasonably possible.

To start a return, please contact us at info@rapidlinker.pro before sending any item back.

Please include your order number and the reason for your return.

Change of Mind

If you change your mind about a purchase, please contact us within 14 days of receiving your order.

Unless the item is faulty, damaged, incorrect, or otherwise required by applicable consumer law, return postage may be the customer's responsibility.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, faulty, or different from what you ordered, contact us as soon as possible at info@rapidlinker.pro.

Please provide your order number along with clear photographs of the item and packaging where appropriate.

We’ll review the issue and work with you to provide an appropriate solution, which may include a replacement, refund or other remedy as applicable.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health or safety reasons once opened or used.

Personalised or made-to-order products may also be excluded from change-of-mind returns where permitted by law.

Any product-specific return restrictions will be clearly stated on the relevant product page where applicable.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Refunds

Once an approved return has been received and inspected, we’ll notify you about the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@rapidlinker.pro.

If the order has not yet entered fulfilment or been dispatched, we’ll do our best to cancel it.

If the order has already been dispatched, you may need to follow the returns process after receiving it.

Return Address

Please do not send a return without contacting us first.

Once your return request has been reviewed, we’ll provide the appropriate return instructions and return address.

Sending an item to an unauthorised address may delay the processing of your return or refund.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

Contact Us

For questions about returns, refunds, damaged products or cancellations, contact:

Email: info@rapidlinker.pro

We aim to respond to customer enquiries within 1–2 business days.