Frequently Asked Questions
Frequently Asked Questions
Got a question about shopping with Rapid Linker? You’ll find answers to some of the most common questions below.
Where does Rapid Linker deliver?
We currently deliver to addresses across the United Kingdom.
How long will my order take to arrive?
Orders are normally processed within 1–2 business days.
After dispatch, delivery typically takes 10–15 business days.
Delivery times are estimates and may occasionally vary due to courier delays, busy periods, fulfilment partners or circumstances outside our control.
How much does delivery cost?
Any applicable delivery charge will be clearly shown at checkout before you place your order.
From time to time, we may also offer free-delivery promotions. Any qualifying order value or conditions will be displayed on our website.
Can I track my order?
Where tracking is available, we’ll send your tracking information to the email address used when placing your order.
Please allow some time after dispatch for tracking information to become active.
Why did I receive only part of my order?
If you've ordered multiple products, they may occasionally be dispatched separately.
This means your items could arrive in more than one parcel or on different days.
Can I change my delivery address?
If you've entered the wrong delivery address, contact us at info@rapidlinker.pro as soon as possible.
We'll do our best to update it, but we cannot guarantee changes once your order has entered fulfilment or been dispatched.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
If fulfilment has not yet started, we'll do our best to cancel it. If your order has already been dispatched, you may need to follow our returns process after receiving it.
What is your returns policy?
You may request a return within 14 days of receiving your order, subject to our Returns & Refunds Policy and applicable UK consumer rights.
Please contact us before returning an item so we can provide the appropriate instructions.
What if my item arrives damaged or faulty?
Please contact us as soon as possible at info@rapidlinker.pro.
Include your order number and clear photographs of the product and packaging where appropriate. We'll review the issue and help arrange an appropriate solution.
When will I receive my refund?
Once an approved return has been received and inspected, we'll let you know the status of your refund.
Approved refunds are returned to the original payment method. Your bank or payment provider may require additional time to process the transaction.
What payment methods do you accept?
The payment methods currently available to you will be displayed securely during checkout.
Available options may vary depending on your device, location and payment provider.
Is my payment information secure?
Payments are processed through the secure payment services available through our online store.
Rapid Linker does not directly store your complete payment card details.
How can I contact Rapid Linker?
If you need help with an order, product or anything else related to shopping with us, email:
We aim to respond to customer enquiries within 1–2 business days.